PRIVACY POLICY AND COOKIES
OUR PRIVACY POLICY
Our online store during your interaction with us, processes your personal data. We may request specific information with which we can identify you when you use our website and you can be assured that they will only be used in accordance with this privacy statement. We are committed to protecting your privacy. However, we do not undertake to not change this policy at any time but we will update this website in advance. For this reason, you should check this website at regular intervals to make sure that you are happy with any changes.
The following information about the protection of your personal data indicates the way in which we process your personal information when you contact us or use any of our services.
This privacy policy has been harmonized with the Regulations of the European Union and the Law of Greece, on the protection of personal data of individuals, since the headquarters of the company “THANOU IOANNA”, which manages this website is located in Greece, 17th November no. 6, Melissia Athens.
We keep this data protection policy under regular review to ensure that it is up to date and accurate.
Details of the Processing Officer
To contact the processor of your personal data, you can send an e-mail to [email protected]
Details of the Protection Officer
To exercise your rights or for any other reason regarding the processing of data carried out by our online store and included in this information, you can contact our security officer at the e-mail address [email protected]
1. WHAT DATA DO WE PROCESS ABOUT YOU?
The personal information we process is as follows:
- your identity (for example, your name, surname, language and country from which you interact with us, contact details, etc.)
- financial and transaction information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
- connection data, geographical location and Internet browsing
- commercial information (for example, if you have subscribed to our newsletter),
- information about what you like and your preferences
- your postal address or any other way you choose to contact us.
We ask you to fill in your personal data to access any function or service of the platform. Some fields are marked as required, as this is the data we need to be able to provide the service or give you access to a specific feature. Please note that if you choose not to provide this information to us, you may not be able to complete your registration as a user or you may not be able to enjoy these services or features.
2. HOW DO WE PROCESS YOUR DATA?
Most of the personal information we process is provided directly to you by you for one of the following reasons
- For our communication via e-mail
- For the issuance of an invoice/receipt
- To use the Newsletter service (if provided)
- To register as a User on our website
- For the preparation and submission of a Complaint Form
3. WHY DO WE PROCESS YOUR DATA?
Depending on how you interact with our website, e.g. depending on the services, products or features you want to receive, we will process your personal data for the following purposes:
- To register as a user of our website we must process your data to identify you as a user of our Platform and to give you access to the various functions, products and services available to you due to your status as registered user. You can cancel the registered user account by contacting us.
2) In order to develop, fulfill and execute the contract of sale or provision of services that you have concluded with us, we must process your data for: :
▪ Contact you about updates related to the products or services for which the contract has been awarded, including sending quality inquiries, so that we can determine the degree of satisfaction of the customer about the service provided.
▪ Manage payment for the products you buy, regardless of the payment process used. For example, if, when purchasing any of our products through the website, you choose to activate the storage of your card data for future purchases (where this function is available), we must process the indicated data for activation and development of this functionality. Consent to enable this feature allows your payment data to be automatically completed in subsequent purchases, so you do not have to enter it in any new process and this data will be considered valid and effective for subsequent purchases. You can change or cancel your cards at any time through the payment information section of the user account registered on your site.
We suggest that you activate the mechanisms needed to prevent and detect unauthorized uses of the Platform (for example, during the purchase and return process) as well as possible fraud committed against you and/or against us. If we believe that the transaction may be fraudulent or detect abnormal behavior that indicates an attempt to fraudulent use of our functions, products or services, this processing may result in consequences such as the transaction being blocked or your user account deleted.
▪ Manage potential exchanges or returns after purchase
▪ Manage product information requests, product bookings through the Platform, depending on the availability of such options from time to time.
▪ For invoicing purposes.
3) In order to respond to the requests and requests you submit through the Customer Service channels we will process only the personal data that is absolutely necessary for the management or resolution of your request or request.
4) For marketing purposes
This purpose includes the processing of your data, in particular:
▪ If and when you subscribe to our Newsletter, we will process your personal information to manage your subscription, including the sending of personalized information about our products or services.
▪ Accordingly, keep in mind that this data processing involves analyzing your profile as a user or customer to determine what your preferences are and therefore which products and services best suit your style when sending information to you. For example, based on your purchases and browsing history (ie depending on the products you clicked on), we will make suggestions for products you like.
We remind you that you have the opportunity to unsubscribe from the newsletter at any time and at no cost through the “Newsletter” section of our website, as well as through the instructions provided in each update.
▪ Advertising on the Internet that you may see when you visit websites and applications, for example, on social media. The ads you see may be random, but in other cases they may be ads related to your preferences or your shopping and browsing history.
▪ If you use social media, we may provide some information to the companies we work with so that they can show you ads in our online store and generally offer you and users like you ads that take into account your profile on those social networking sites. If you want information about your data usage and how social media ads work, we recommend that you refer to the privacy policies of the social networking sites on which you have a profile.
▪ We also use your data to measure and analyze segments in the ads we display to users on some of our affiliate platforms. To do this, we work with these third parties to provide us with the necessary technology (for example, cookies) to use these services. Please note that while we do not provide personally identifiable information to these partners, we like some form of recognition every time. For more information on this, see our Cookies Policy.
▪ Data Enrichment: When we collect your personal data from various sources, we may collect it under certain circumstances in order to improve your understanding of your needs and preferences regarding our products and services (including for analytical purposes, user profile creation, marketing studies, quality research and improving our interactions with our customers). This refers, for example, to how we might combine your information if you have a registered account and, using the same email that is linked to your account, make a purchase as a visitor or to information that is automatically collected (such as IP and MAC addresses or metadata) which we may link to the information you have provided to us directly through your activity on the Platform (for example, information related to your online shopping, your preferences, etc.).
5) For the analysis of usability and quality for the improvement of our services
If you access our platform, we will let you know that we will manage your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform with the actions we take on other sites and applications, so we can improve our services.
4. HOW DO WE LEGALLY PROCESS YOUR DATA?
We have the right to request the collection and general processing of your data for various reasons. The main reason is that we have to process them for the development, fulfillment and execution of the contract that you conclude with us during your registration as a user, when submitting your order as a user or as a visitor or for the completion of your order and the purchase of our products/services, or when you receive any of our services or functions, however there are other reasons that allow us to use them, such as, among other things, our interest in answering your questions or the consent you give us to we send you our newsletter.
The legal basis that allows us to process your personal data also depends on the purpose for which we process it:
- About managing your registration as a user of our Platform
We process your data because it is necessary to execute the terms governing the use of the Platform. In other words, in order to be able to register as a user on the Platform, we must process your personal data, as otherwise we could not manage your registration
- Regarding the development, fulfillment and execution of the contract of purchase or provision of services
We process your data because it is necessary for the execution of the purchase or service contract with you.
Some processing of data related to the purchase process is activated only because you request or authorize it, as is the case with the storage of payment data (card) for future. In these cases, our processing of your data is supported by your consent.
We have a legitimate interest in carrying out the necessary verifications to detect and prevent possible fraudulent or fraudulent uses of our Platform, for example when making a purchase or return.
- About our Platform’s Customer Service
We have a legitimate interest in answering any requests or questions you may have through existing communication methods. The processing of this data is also beneficial to you insofar as it allows us to adequately assist you and answer any questions that may arise.
When you contact us, specifically for the management of events related to your order or the product/service obtained through the Platform, the processing of your data is necessary for the execution of the purchase contract. When your request relates to the exercise of your rights, of which we inform you below, or to claims relating to our products or services, we are permitted by law to process your data for the purpose of complying with our legal obligations.
- About marketing
We are allowed by law to process them your data for marketing purposes due to the consent you provide to us, for example when you agree to receive custom information through our Platform to allow personalized advertising. In order to offer you personalized services or to show you customized information, either on our Platform or on third party platforms, as well as to participate in data enrichment, we consider it in our legitimate interest to profile the information we have about you ( such as your browsing, preferences or shopping history) and the personal data you have provided to us, such as age or language, as we understand that data processing (in terms of specific data) is also beneficial to you because allows you to improve the user experience and access the information according to your preferences.
- About usability and quality analysis
We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction, as we understand that the processing of this data is also beneficial to you because its purpose is to improve the user experience and provide a higher quality service.
5. WITH WHOM DO WE SHARE YOUR DATA?
We share your data with service providers who assist or support us, which may be companies we work with or third parties with whom we have a contract and who are located within the European Union.
In order to fulfill the purposes stated in the Privacy and Cookies Policy, it is necessary to give access to your personal data to legal entities and third parties who provide us with support for the services we offer, namely:
▪ Financial Institutions,
▪ Organizationsfor fraud detection and prevention, ▪ technological and analytical service providers,
▪ Providers and partners of services related to the logistical support, transport and delivery and/or facilities of their partners,
▪ Service providers and affiliates related to marketing and publicity, such as social networking sites, advertising agencies or advertising partners.
▪ We have signed Standard Contractual Clauses with other suppliers.
We will not disclose your personal information to third parties for the purpose of direct promotion of products or services, unless you have been informed of this and provide your consent, where required.
We use processors, ie third parties who provide services to us and who are involved in the processing of personal data. In these cases, your data is kept secure and will only be retained by the processors for the period we indicate. This means that they will not be able to further process your personal data unless we have explicitly instructed them to do so, nor to pass on your personal information to other third parties.
In some cases, we are legally required to transmit your data. For example, following a court order or when cooperating with other supervisory authorities in handling complaints or audits. In any case, we will only do so if we have a legal basis to transmit the relevant information.
6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We are committed to maintaining the confidentiality of your personal data and to ensuring that you exercise your rights. We are transparent about what we do with your personal data so that you understand the implications of using your data and the rights you have with respect to your data: We have permanently at our disposal all the information contained in this Privacy and Cookies Policy so that you can check it when you deem it necessary and you will also find additional information about any processing of your data during the time you co-operate with us.
You can exercise your rights free of charge by emailing us at a unique email address ([email protected]), simply stating to us the reason for your request and the right you wish to exercise. In case we consider it necessary to confirm your identity, we may request a copy of a document proving your identity. If our answer does not satisfy you, then you can submit cat ad to the Personal Data Protection Authority, at mail [email protected]
In particular, regardless of the purpose or legal basis on which we process your data, you have the following rights:
▪ To ask us for access to the data we have about you.
▪ Ask us to correct the data we have. By providing your personal data to us in any way, you guarantee that it is true and accurate and you agree to notify us of any change or modification. The user is solely responsible for any losses or damages caused to the Platform or to the person responsible for the Platform or to any third party, due to the completion of incorrect, inaccurate or incomplete information in the registration forms.
▪ To ask us to delete your data to the extent that it is no longer necessary for the purpose for which we should continue to process it or when we no longer have the legitimacy to process it.
▪ To ask us to cancel or restrict the processing of your personal data, which means that in some cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the required time when you need it. If you have given us your consent to the processing of your data for any purpose, you also have the right to revoke such consent at any time. Some of the circumstances in which you can revoke your consent are listed in detail in section 2 where we explain the purposes for which we process your data. For example, if you do not want us to send information to third parties to show you ads, you can change your preferences on your mobile device by resetting the ad ID or turning off personalized ads on your device. If you visit the website, you can change the cookie settings in your browser.
▪ When we are authorized to process your data based on your consent or for the performance of the contract, you will also have the right to request the portability of your personal
In addition, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
Finally, we inform you of your right to lodge a complaint with the competent regulatory authority, in particular before the Hellenic Personal Data Protection Authority.
7. DURATION OF DATA RETENTION
The retention time of your data will depend on the purposes for which we process it, as explained below:
- For the purpose of managing your registration as a user of our Platform
We will process your data for as long as you remain a registered user (ie until you decide to unsubscribe).
- For the purpose of developing, fulfilling and executing the contract of purchase or provision of services
We will process your data for the period of time required to manage the purchase of the products or services you have acquired, including any returns, complaints or claims related to the purchase of that particular product or service.
Sometimes, we will only process the data until the moment you decide, as in the case of the payment (card) data you asked us to store for future purchases (where this feature is available).
- For the purpose of serving our Platform’s Customers
We will process your data for as long as it takes to satisfy your claim or request.
- For the purpose of Marketing
We will process your data until you delete or cancel your subscription to the Newsletter.
Similarly, we will show you personalized ads until you change your browser settings to revoke permission to do so.
- For the purpose of usability and quality analysis
We will process your data during the period during which we will conduct an action or a specific quality survey or until we anonymize your browsing data.
Regardless of how we process your data during the period that is absolutely necessary to achieve the respective purpose, we will then keep it properly stored and protected for the period during which processing liability could arise, according to the current legislation in force. Once the limitation period for each claim has passed, we will proceed with the deletion of personal data.
8. INFORMATION ABOUT COOKIES
We consider it important to know what cookies are used on our website and for what reasons they are used. Our goal is the correct information and protection for you and the best experience from your visit to our website. So we use cookies for the best possible operation, your proper browsing, linking and moving to the pages, as well as for the provision of advertising content based on your interests and needs. Cookies are also used to analyze how visitors use our site, how they browse or if they encounter a problem so that we can fix it. All information collected by these cookies is anonymous and is used only to improve the structure and content of the website.
Please read the Cookies Policy to understand in more detail the cookies and similar devices we use, their purpose and other information that interests you.
What are cookies?
A cookie is a small text file that a website installs on your computer, phone, or any other device, with information about your browsing on that website. Cookies are necessary because they make browsing easier and friendlier, without harming your computer.
Although in this policy the general term cookies is used by the website as the basic method of storing information, the “local storage” space of the browser is used for the same purposes as cookies. In this sense, all information contained in this section also applies to this “Local Storage”.
What is the purpose of using cookies on this website?
Cookies are a necessary factor for the way our website works. The main goal of our cookies is to improve your browsing experience. For example, cookies help us to memorize your preferences (language, country, etc.) during browsing and future visits.
The information collected in cookies allows, among other things, the improvement of the website, through the evaluation of numbers and usage patterns, the adaptation of the website to the individual interests of users, the improved speed of searches, etc.
In some cases, with your prior consent we may use cookies, tags or other similar systems to obtain information that allows us to show you from our website or third party websites or by any other means, ads based on the analysis of browsing habits you have.
For what purposes are cookies NOT used on this website?
We do not store in cookies that we use sensitive information, personal identification such as your address, your password, your credit or debit card details, etc.
Who uses the information stored in cookies?
The information stored in the cookies of our website is used exclusively by us, with the exception of “third party cookies”, which are used and managed by external companies to provide us with the services we request to improve the services and the user experience while browsing on our site. The main services for those who use these “third party cookies” are the receipt of access statistics and the guarantee of completed payment transactions.
How can I avoid the use of cookies on this website?
If you prefer to avoid the use of cookies on this page in view of the above restrictions, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser, which are associated with this website.
You can use this feature to avoid the use of cookies at any time.
How can I disable and delete the use of cookies?
To limit, block or delete cookies from this website, you may at any time modify your browser settings in accordance with the rules we indicate below. Although the configuration of each browser is different, the setting of cookies is usually done from the menu of “Preferences” or “Tools”. For more details on setting cookies in your browser, consult the “Help” menu of your program.
What specific cookies does this website use and for what purposes?
The cookies, tags or other similar systems used by this website are:
Absolutely necessary cookies
The absolutely necessary cookies are essential for the proper functioning of the website, they allow you to browse and use its functions, such as access to safe areas, registration forms, favorites list, use of the shopping cart and for security reasons. These cookies do not recognize your personal identity. Without these cookies, we can not offer effective operation of our website. This is mailchimp_landing_site.
Cookies: Functional & Statistical Analysis
These cookies are necessary for the proper functioning of the e-shop, as they allow you to browse and use its functions. They are also used to improve the performance of the e-shop and allow us to collect information about the use you make on our websites, including the content you select while browsing, in order to measure the effectiveness and interaction of consumers with the website, as well as improve our pages over time. These are wordpress_sec_ *, wordpress_logged_in_ *, wordpress_test_cookie, _hjid, tk_ai, wp-settings-time-2, wp-settings-2, woocommerce_cart_hash, woocommerce_items_in_cart.
Advertising Cookies
These cookies are used to provide content that best suits your interests. They can be used to send targeted advertising/bids, limit ad impressions, or measure the effectiveness of an advertising campaign.
We may modify the information contained in this Privacy and Cookies Policy when we deem it necessary. If we do, we will notify you in various ways through the Platform (for example, via a banner, pop-up or push notification) or we may even send you a notification to your email address when this change is important to your privacy so that you can review the changes, evaluate them and, where appropriate, oppose or unsubscribe from a service or function. In any case, we suggest you check this Privacy and Cookies Policy from time to time in case we make small changes or introduce any interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on the Website.